Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. Most messages we receive are about the same handful of things: a card payment that was declined at a casino not on GamStop, a bonus term that reads differently from how we described it, a withdrawal that has stalled at verification, or a request that we take another look at a site on our list. All of those are worth writing to us about.
Email is the only channel we run. Write to [email protected] and a member of the team will read it. We aim to reply within two working days, and longer if your message needs us to re-check a casino's published terms before we answer.
What we can help with — and what we cannot
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to anyone's account. That boundary decides what a message to us can realistically achieve.
| Write to us about | Go elsewhere for |
|---|---|
| Factual corrections to our reviews or comparison tables | Unlocking, closing or funding an account at any operator |
| Bonus terms that appear to differ from what we published | Chasing a specific withdrawal — that is the casino's support team |
| Suggestions for topics, payment methods or games to cover | Formal complaints — these go to the operator, then its licensing body or ADR service |
| Partnership and commercial enquiries | Removal from GAMSTOP before your exclusion period ends |
| Concerns about how we have described an operator or an offer | Urgent gambling-harm support (see the support section below) |
How we are funded, in plain terms
Some of the links on this site are commercial. If you open an account with an operator after following one, we may be paid a commission. That funding pays for the research; it does not buy a position in our rankings or soften what we write about an operator's limitations. Our editorial ratings are our own assessment, not customer-review scores, and none of the brands covered here gets sight of our copy before it publishes. If you think a write-up reads like an advert rather than an assessment, that is exactly the sort of message we want.
Reporting a problem with a card deposit
Payment queries are the single most common thing readers raise with us, and card payments at casinos not on GamStop carry a specific wrinkle. Credit card gambling deposits have been prohibited for British consumers since April 2020 under UK Gambling Commission rules, which is why UKGC-licensed sites will decline them outright. Offshore-licensed sites sit outside that rule, but your card issuer does not: many UK banks block gambling merchant codes on credit cards regardless of where the operator is based, and some apply a cash-advance fee and interest from day one on any that get through.
So if you are writing to us about a declined or unexpectedly charged payment, the useful detail is:
- Which operator, and which payment method you tried.
- Whether the block came from the casino's cashier or from your bank's app.
- Whether the account is held in GBP or in euros, and whether a conversion charge appeared.
- What the casino's own terms page says about accepted cards, if you checked it.
We cannot reverse a charge or refund a fee. What we can do is verify what a site currently advertises and correct our page if it is out of date. For which sites we currently list and why, see our round-up of trusted non GamStop casinos for UK players.
Corrections about specific operators
Offers move quickly. The figures below are the headline welcome promotions the operators advertised at our last check, on 26 September 2026 — they are the casino's own advertising, not a verified outcome, and every one of them carries wagering requirements, a maximum bonus bet, an expiry window and in most cases a cap on what can be withdrawn from bonus winnings. Always read the terms on the operator's own page before depositing. If any of these has changed, tell us and we will re-check.
Betmica — our top-rated listing
Betmica sits at the top of our table with an editorial rating of 10.0, largely on the size and structure of its new-player package: a 570% match up to £5,700 plus 270 free spins, quoted in pounds, which matters because a GBP-denominated account avoids the conversion spread you pay when a euro-only cashier converts every deposit and withdrawal. Messages we get about Betmica usually concern how that percentage is split across deposits. The limitation worth naming: a match of that size almost inevitably comes with substantial playthrough and a low maximum bonus bet, and breaching that bet cap is one of the most common reasons a withdrawal is voided. Treat the headline number as a ceiling, not an expectation.
Kikibet — sterling headline, euro small print worth checking
Kikibet advertises 350% up to £5,555 with 300 free spins, a lower multiplier than Betmica but spread over a comparable ceiling, which tends to mean a slightly gentler wagering total in absolute terms. It appears on this page because reader queries about it cluster around free-spin winnings rather than the deposit match — specifically, whether spin winnings are credited as cash or as further bonus funds. Our reservation: the sterling figure in the headline does not guarantee the cashier settles in sterling throughout, so check the currency shown at the payment step and on the withdrawal screen, not just on the promotions page.
Betninja — the smaller, simpler package
Betninja offers £1,000 plus 100 free spins to new players, and we keep it on the list precisely because it is modest. A four-figure ceiling with a round number attached is far easier to model against a realistic deposit than a five-figure headline, and readers who write to us confused about wagering maths usually find this structure legible. The drawback is the flip side: if you deposit at the upper end, the value on offer is smaller than several sites below it in our ranking, and a £1,000 cap gives less room than the 9.9-rated WinnerIsland's €1,000 + 100 spins package once conversion is factored in.
The rest of the table at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
Note the currencies: euro and dollar packages convert at the operator's rate, so the sterling value you actually receive will differ from the headline.
Money questions we are asked most
There is no charge for reading anything here. The cost sits entirely at the operator end, and these are the variables to check before you commit:
- Minimum deposit — usually set per payment method, and sometimes higher for the amount that qualifies for a welcome bonus than for a plain deposit.
- Paying in — debit cards are the mainstream route for UK players; bank transfer, e-wallets and cryptocurrency appear at many offshore sites. PayPal is rare outside UKGC-licensed operators, so verify it on the cashier page rather than assuming. Credit cards are the exception discussed above.
- Payment fees and conversion — an operator may take nothing, while your bank applies a conversion charge on a euro-denominated transaction. Check both sides.
- Withdrawal limits — daily, weekly and monthly caps are common, and a large jackpot win may be paid in instalments under them.
- Processing times — advertised windows are the operator's claim, not a tested result. E-wallets and crypto are generally quicker than bank transfer, but nothing moves until verification clears.
- Bonus cashout limits — a cap on how much of a bonus win can ever be withdrawn, separate from wagering.
Verification queries before a withdrawal
If your message is about a payout that has not arrived, it is nearly always a KYC issue. Offshore operators run identity checks like any other: photo ID, a recent proof of address, and often proof of ownership of the payment method used. Larger or unusual sums can trigger a source-of-funds request — payslips, bank statements or similar. Submitting documents that match your account details exactly, in the name on the card or wallet, resolves most delays. Where a casino refuses to pay and its own complaints procedure is exhausted, your escalation route is whichever authority licenses it, not us.
Questions about games and sports coverage
We write about the full catalogue these sites run, so any of it is fair game for a question: slots and their RTP and volatility ratings, progressive jackpots, live dealer rooms with real croupiers streaming blackjack, roulette and baccarat, and the software providers behind each lobby. Mobile play is a frequent query too — most lobbies now run in a phone browser rather than a dedicated app.
Several of the brands listed here also run a sportsbook alongside the casino, usually on a shared wallet so one balance covers both. That side brings its own terms: pre-match and in-play markets, accumulators and bet builders, cash-out, esports, and free bets that carry minimum qualifying odds — commonly around 1.5 in decimal terms — which void the offer if you bet below them. Casino bonus funds and sportsbook free bets are almost never interchangeable even on a shared wallet, and that catches people out.
Eligibility, licensing and what we will not do
You must be 18 or over to gamble in Great Britain. Casinos not on GamStop are not licensed by the UK Gambling Commission; they hold overseas licences, Curaçao being the most common, and accepting British customers is not the same as being authorised to serve them. The practical consequence is that UKGC consumer protections — the national self-exclusion scheme, the deposit-limit and advertising rules, the UKGC's own complaints oversight — do not apply. You would be relying on the overseas regulator instead. We will never describe any operator as completely safe, and we will not tell you a withdrawal is guaranteed.
One thing we will not help with under any circumstances: bypassing an active GAMSTOP self-exclusion. If you registered with GAMSTOP, that exclusion runs for six months, one year or five years across every GB-licensed operator and cannot be lifted early. Messages asking us to route around it will not get a workaround in reply.
If gambling has stopped being fun
Gambling is entertainment that costs money. It is not income and it will not fix a financial problem. If you need to talk to someone, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat at gamcare.org.uk. GAMSTOP self-exclusion is free to register at gamstop.co.uk. Blocking software such as Gamban or BetBlocker restricts access at device level, which is worth pairing with self-exclusion since offshore sites are not covered by the scheme. Most operators also let you set your own deposit and loss limits — use them before you need them.
How our list is put together
Our rankings come from desk research, not play. We read each operator's published terms, licensing details, banking pages and bonus conditions, compare them against what the site advertises, and record the date we checked. Where something is unclear or unverifiable, we say so rather than filling the gap. We have not deposited, played or withdrawn at any of these sites, and we do not present advertised processing times as measured ones. Commission arrangements have no bearing on order or rating.
Before you write
Include the operator name, the date, and a screenshot or the exact wording you are querying if you have it. That is usually the difference between a two-day reply and a fortnight of back-and-forth. If your question is really about which site suits you, the comparison work is already done on our main list — start there, read the terms on the operator's own page, and email us if something still does not add up.
Fact-checked 26 September 2026 by Non Gamstop Casinos's editorial team, overseen by Bruce Donaldson.